Phone numbers used by Portfolio Recovery Associates
A collection agency runs many lines. If any of these called you, it was them — and each has its own page with what to do next.
- (800) 772-1413· Main
Where to send a letter to Portfolio Recovery Associates
Cease & desist and debt-validation letters only take effect once received, so they go by certified mail with tracking.
What Portfolio Recovery Associates is not allowed to do
- Call before 8:00 a.m. or after 9:00 p.m. your local time (§ 1692c(a)(1)).
- Keep contacting you after you've asked in writing that they stop (§ 1692c(c)).
- Discuss your debt with your family, employer or neighbours (§ 1692c(b)).
- Threaten action they can't or don't intend to take (§ 1692e(5)).
- Continue collecting after a written dispute until they've sent verification (§ 1692g(b)).
Read the fuller list on your rights under the FDCPA, and check your state's additional protections.
Stop the calls
Or let us send the cease & desist for you.
Once Portfolio Recovery Associates receives written notice to stop contacting you, § 1692c(c) requires them to stop. We draft it against your file, print it, and send it certified with tracking — so you have proof of the date they received it.
- Drafted from your logged contacts
- Printed and mailed certified, with tracking
- Delivery date filed to your evidence vault
- You approve the wording before it goes
One-time, no subscription. Logging calls is free — you only pay when a letter goes out.
This is general information, not advice
Collector Audit is not a law firm and this page is not legal advice. Directory details are collected from public sources and user reports and can go out of date — confirm an address before relying on it. See our full disclaimer.