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Federal complaint data

Americans filed hundreds of thousands of debt-collection complaints every year.

Every one of them went to a federal regulator, was forwarded to the company named, and is published. This is what that record says: what people complain about, where they are complaining from, and which agencies draw the most of it.

Counted from the CFPB’s public complaint database, and refreshed every quarter.

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US

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Debt-collection complaints

Companies complained about
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1
Per 100,000 residents
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2
Answered on time
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3
Closed with relief
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4
What this is worth to you
A complaint is free, and the company has to respond to it
5

Figures pending

The quarterly refresh has not written a national record yet. The agency pages in the directory carry their own complaint counts in the meantime.

We don’t work with debt collectors.

Collector Audit takes no money from collection agencies, debt buyers or creditors — no advertising, no referral fees, no arrangement of any kind. We don’t sell your information to anyone, including the people collecting from you. Plenty of sites that look like this one are funded by the other side of your dispute; that is worth knowing before you type your details into any of them.

The only money we take is yours, for a specific thing you asked us to do — mailing a certified letter, exporting your file. Nothing here is paid for by anyone with an interest in you paying up. That is the whole reason this directory can publish how many people have complained about an agency and point you at where to write to make them stop.

How to read these numbers

Complaints are unverified allegations submitted by consumers to the CFPB, not findings of wrongdoing. Counts also rise with the number of accounts an agency holds, so a larger collector will report more than a smaller one. Figures are counted from the CFPB’s public Consumer Complaint Database, and population figures from the U.S. Census Bureau’s 2024 estimates.

A complaint is one person’s account of what happened, submitted to a regulator and forwarded to the company for a response. It is not a finding, a fine or a lawsuit. What it is good for is pattern: a single call at 10 p.m. is hard to argue about, and a documented run of them is not.

Stop the calls

Or let us send the cease & desist for you.

Once the collector receives written notice to stop contacting you, § 1692c(c) requires them to stop. We draft it against your file, print it, and send it certified with tracking — so you have proof of the date they received it.

  • Drafted from your logged contacts
  • Printed and mailed certified, with tracking
  • Delivery date filed to your evidence vault
  • You approve the wording before it goes
Send a cease & desist — $30

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